The following requirements apply to all three (mortgage or rent, utility or food card assistance) EHLA-CV assistance programs and your supporting documentation must be uploaded in the 'Documents' tab: 

1. Households must show they have been directly financially impacted by COVID-19. 
2. Applicants must be a resident of Collin County, and not a resident of the City of Dallas. To verify if your address is in Collin County, please visit: https://gis.collincountytx.gov/
3. Each adult in the household (18 yrs and over) must submit proof of income documentation - paystubs etc. - upload on 'Documents' tab.  Those who cannot, must submit a signed Letter of Explanation located in the 'Documents' tab.  
4. All adult members of the household (18 yrs and over) must submit one (1) months' proof of income BEFORE (pre-March 1, 2020) & AFTER (post-March 16, 2020) being financially impacted by COVID-19. This includes complete pay stubs, Social Security/SSI, Pension, Unemployment benefits, Retirement, Disability, etc.  Those who cannot provide documentation of income, must submit a  must signed Letter of Explanation, located in the 'Documents' tab.
5. Self-Employed applicants must provide documentation to show the difference of income before and after being finally impacted by COVID-19.  Documentation of required business closing and pre-post COVID banking account statements fulfill this requirement.
6. Proof of current enrollment for household adults (18 yrs and over) who are full time High School or College students must be submitted.  Does not apply to the Head of Household. 
7. If applying for Utility Assistance, applicants must submit the utility bill(s) for the month(s) assistance is being requested.  
8. If applying for Rental or Mortgage Assistance, applicants must submit their lease agreement or most recent mortage statement(s) for the month(s) assistance is being requested. 

The following restrictions apply to all three Collin County CARES EHLA-CV assistance programs: 

1. Assistance is available only for residents of Collin County, who are not within the City of Dallas. 
2. Assistance for late fees  or the property tax portion of your escrow (mortgage) will not be included.
3. Assistance is provided for up to six (6) months.  Only the amount of your rent/mortgage, utility bills up to $2,500/month, not to exceed $10,000 total, will be provided.
4. Food assistance of $50 per week, per household member, for a maximum of $200 per week for up to 8 weeks will be provided in the form of food gift cards. Mortgage and rental payments will be made directly to the landlord, mortgage or utility company to be credited to the account indicated in the application.  Payments will not be made to the applicant.  
5. Assistance is not available to residents of public housing or Section 8 voucher holders.
6. Assistance is not available to families living in units owned by immediate family members. Immediate family ties include (whether by blood, marriage or adoption) the spouse, parent (including a stepparent), child (including a stepchild), brother, sister (including a stepbrother or stepsister), grandparent, grandchild, and inlaws.